Water Safety in Food Premises: Potable Supply, Tanks, Backflow and Hot Water
How Australian food premises meet potable water, tank, backflow and hot-water rules under the Food Standards Code. Practical steps, checklist and FAQs.
Food premises generally must have an adequate supply of potable (drinking-quality) water at a volume, pressure and temperature suited to how it is used. Under the Food Standards Code, water that touches food, ice, food-contact surfaces or hands must be potable, and there must be no cross-connection between potable and non-potable supplies. Confirm the specific requirements for your premises with your state or territory food regulator and local council. Key takeaways: Water used for food, ice, food-contact surfaces and handwashing generally must be potable (drinking quality); where a supply is in doubt, the accepted reference is the Australian Drinking Water Guidelines.. There must be no cross-connection between potable and non-potable supplies, and backflow prevention is usually required to stop contaminated water being drawn back into the drinking supply.. Businesses on rainwater tanks, bores or other non-reticulated sources typically need to test, treat and maintain their water to keep it potable, and keep records.. Hot water is essential for effective cleaning and sanitising; FSANZ guidance gives examples such as around 82 degrees Celsius for a dishwasher sanitising rinse and about 77 degrees Celsius for at least 30 seconds for manual hot-water sanitising.. Requirements vary by jurisdiction and premises type, so confirm details with your state or territory food regulator and local council.. What counts as "potable" water and where it is required In the Australia New Zealand Food Standards Code, potable water means water that is acceptable for human consumption. Where there is any doubt about a supply, the accepted reference point is the Australian Drinking Water Guidelines (NHMRC/NRMMC). Standard 3.2.3 generally requires food premises to have an adequate supply of potable water, meaning water available at a volume, pressure and temperature suitable for the purposes it is used for. Across most food premises, potable water is required wherever water can end up in or on food, or on things that contact food or hands. The Code does allow non-potable water for some limited purposes (for example refrigeration equipment, fire-fighting or certain cleaning tasks) where the business can demonstrate it will not adversely affect food safety, but only if it is completely separated from the potable supply. In practice, treat drinking-quality water as the default unless a specific use is clearly and safely separated. Water used as an ingredient or added to food (including drinks and stocks).. Ice and any water used to cool or glaze food.. Washing fruit, vegetables and other produce.. Cleaning and sanitising food-contact surfaces, utensils and equipment.. Handwashing at wash basins used by food handlers.. Steam that contacts food or food-contact surfaces.. Reticulated town water vs tanks, bores and other sources If your premises is connected to a reticulated (mains) town water supply, the water is generally treated and monitored to drinking-water quality by the water utility up to your meter, and the main risks arise inside your own plumbing. If you rely on rainwater tanks, bores, dams, rivers or carted water, you are responsible for making sure that water is potable at the point of use. Non-reticulated and untreated supplies commonly need testing and treatment (for example filtration and disinfection) before the water can be considered safe for food use. This is a business-specific risk that your food safety program, and often your council or regulator, will expect you to have assessed and documented. Mains water: focus on internal plumbing, backflow and cleanliness of outlets and fittings.. Rainwater tanks: keep gutters, first-flush devices, mesh screens and lids maintained; exclude birds, vermin and debris.. Bores and surface water: assess contamination risks and treat to potable standard before food use.. Carted water: use a reputable supplier of potable water and keep delivery records.. Water tanks: siting, maintenance and testing Where tanks supply a food business, they should be constructed of food-safe, corrosion-resistant materials, fitted with secure lids and vermin-proof screens, and sited away from obvious contamination sources such as chemical storage, effluent lines and heavy vehicle areas. Inlets, overflows and vents all need screening so pests and debris cannot get in. A sensible routine includes periodic inspection, cleaning and desludging of tanks, plus water testing appropriate to the source and risk. Microbiological testing (for example for E. coli as an indicator of faecal contamination) is a common check. Because sampling frequency and parameters depend on your source and jurisdiction, agree a testing regime with your local council or a suitably qualified water professional and keep the results. Use food-grade, opaque tanks with tight-fitting, lockable lids.. Screen all openings (inlet, overflow, vents) to exclude pests and light.. Inspect, clean and desludge on a documented schedule.. Test water to a program matched to your source; retain laboratory reports.. Treat as required (for example filtration plus UV or chlorination) and monitor the treatment.. Backflow prevention and cross-connection control Backflow is the unwanted reverse flow of water back into the drinking-water supply, which can pull contaminants into clean water when pressure drops. In food premises, high-risk points include hose connections, dishwashers and glasswashers, combi ovens and steamers, cleaning-chemical dosing systems, and any connection to non-potable water. The Food Standards Code requires that there be no cross-connections between potable and non-potable supplies. Beyond that, backflow prevention is governed largely by plumbing law and the relevant Australian Standards (such as AS/NZS 3500), and is enforced by state or territory plumbing regulators and water authorities. Devices generally must be installed by a licensed plumber and, for testable devices, tested regularly (commonly annually) by an ac
How to manage water safety in your food premises
Identify whether you are on reticulated mains water or a non-reticulated source (tank, bore, carted). Mains water quality is managed by the utility up to your meter; everything past it, and all non-mains water, is your responsibility to keep potable.
List all points where water contacts food, ice, food-contact surfaces or hands, plus equipment plumbed into the supply. This shows where potable water is essential and where backflow and cross-connection risks sit.
For mains water, focus on clean fittings and plumbing. For non-mains water, arrange testing (commonly microbiological, such as E. coli) and treatment appropriate to the source, and set a repeat-testing schedule with a qualified professional or your council.
Ensure no pipework links potable and non-potable supplies. Have a licensed plumber assess high-risk points and fit air gaps or backflow prevention devices; arrange testing of testable devices as required in your jurisdiction.
Confirm warm water reaches all hand basins and that warewashers hit the manufacturer's specified wash and sanitising-rinse temperatures. Size the system for peak demand so outlets do not run cold during service.
Put tank cleaning, filter changes, ice-machine sanitising, water tests and backflow device tests into your cleaning schedule and records. Keep laboratory reports and plumbing certificates to show your regulator or auditor.
Frequently asked questions
Does all water in a food business have to be potable?
Generally, any water that contacts food, ice, food-contact surfaces or hands must be potable (drinking quality). The Food Standards Code allows non-potable water for some limited uses, such as refrigeration equipment, fire-fighting or certain cleaning, but only where it will not affect food safety and is completely separated with no cross-connection. Confirm what is acceptable with your local council or state food regulator.
Can I use rainwater tank water in my cafe or restaurant?
You can, but you are responsible for ensuring it is potable at the point of use. That usually means maintaining the tank, treating the water (for example filtration and disinfection) and testing it regularly, commonly for indicators like E. coli. Agree a testing and treatment program with your council or a qualified water professional and keep the records.
What is backflow and why does it matter in food premises?
Backflow is water flowing backwards into the drinking-water supply, which can draw in contaminants when pressure drops. Hoses, warewashers, combi ovens and chemical dosers are common risk points. Backflow prevention devices and air gaps stop this. They are usually required under plumbing law and must be installed, and testable devices tested, by a licensed accredited plumber.
How hot does water need to be for cleaning and sanitising?
There is no single legal figure for every situation. FSANZ guidance gives examples: commercial dishwashers commonly use a sanitising rinse around 82 degrees Celsius as specified by the manufacturer, and manual hot-water sanitising might immerse items at about 77 degrees Celsius for at least 30 seconds. Hand basins need warm water to encourage handwashing. Follow your equipment instructions and food safety program.
Does ice have to be made from potable water?
Yes. Under the Food Standards Code ice is treated as food and must be made only from potable water. Handle it with a clean, dedicated scoop rather than a glass or bare hands, store it in a clean covered bin, and clean and sanitise the ice machine regularly. Ice machines are warm and wet, so they are a common site for mould and bacterial growth if neglected.
Who regulates water safety in Australian food premises?
It is shared. Food-use water requirements sit in the Food Standards Code, enforced by your state or territory food regulator and local council. Plumbing and backflow prevention are governed by plumbing law and Australian Standards, enforced by plumbing regulators and water authorities. Drinking-water quality references the Australian Drinking Water Guidelines. Check requirements with each relevant authority.