Supplier Register & Recall Traceability Software
Approved-supplier register, goods-receipt logging and a recall register with one-tap batch trace. Keep supplier and receiving records audit-ready across every venue.
How to get started with Supplier & Traceability
- Add each supplier with their contacts, the goods they supply, an approval status and their licence and insurance expiry dates, your approved-supplier program in one live list.
- As stock arrives, run a quick receiving check: temperature, packaging, use-by and pass/fail, with a photo and the batch number captured against the supplier.
- If a recall notice lands, enter the batch number to surface every matching receipt, then log the recall or withdrawal and the action you took, all provable in one place.
Frequently asked questions
What is an approved-supplier program?
An approved-supplier program is a documented list of the businesses you buy food from, what they supply, and why you trust them to supply it safely. Under the FSANZ Food Standards Code, keeping records that substantiate your food-safety controls includes being able to show your incoming food comes from suppliers you have assessed and approved. FoodSafety HQ holds this as a live register with an approval status of approved, pending or suspended for each supplier, plus their licence and insurance expiry dates.
What should a goods-receipt check record?
A goods-receipt (or receiving) check records the condition of food as it enters your control. In FoodSafety HQ each delivery captures the temperature on arrival, packaging integrity, a use-by/best-before check and a clear pass or fail, with an optional photo of the docket or any damaged stock and the batch number. Recording this at the dock lets you reject warm, damaged or out-of-date deliveries before they reach the kitchen, and it forms the one-step-back link a recall depends on.
How does batch traceability help in a recall?
A recall notice names a product and a batch number, and your job is to answer quickly whether you received that batch, how much, and when. Traceability, knowing one step back to your supplier and one step forward to what you made, is what supports a fast, targeted recall instead of pulling everything off the shelf as a precaution. FoodSafety HQ's one-tap batch-trace lookup returns every goods-receipt matching a batch number in seconds, so you act on evidence rather than digging through paper dockets.
What is the difference between a recall and a withdrawal?
A recall is the action taken to remove unsafe food from the supply chain and, where needed, from consumers, because it poses a food-safety risk. A withdrawal removes stock for a reason that isn't a safety hazard, for example a labelling or quality issue. FoodSafety HQ's recall/withdrawal register lets you log either against the affected product and batch, with the reason and the action you took, so both are recorded and auditable.
Do I need special hardware for supplier and traceability records?
No. FoodSafety HQ is software-only, built for Australian FSANZ requirements, and runs on any phone, tablet or computer. Staff log deliveries and capture photos on the device they already carry, and the supplier register and recall lookup are available wherever you are. There are no probes, sensors or scanners to buy or maintain.
How do supplier records support a council audit?
An inspector wants to see that you buy from suppliers you have assessed and that you keep receiving records substantiating your controls, as Standard 3.2.2A expects. Because FoodSafety HQ's supplier register, goods-receipt log and recall register share the same data, you can show a current approved-supplier list, a timestamped and photo-backed history of every delivery, and an account of how any recall was handled, exported cleanly rather than reconstructed from a docket drawer.