Billing & Payment FAQ

Billing at a glance FoodSafety HQ runs on a simple monthly subscription. You start with a free trial, choose a plan when you're ready, and manage everything from the Billing page in your account. This FAQ answers the questions we hear most often. For current prices, always check the pricing page , since figures can change. Free trial How does the free trial work? Every new account starts on a free trial with full access to all features , so you can test the real daily workflow with your team before paying anything. Do I need a credit card to start? No. You can create your account and explore the platform without entering any payment details up front. What happens when my trial ends? You'll be prompted to choose a subscription plan to keep going. Your data stays exactly where it is — checks, venues, staff, and reports all carry over, so nothing is lost when you subscribe. Payments Which payment methods are accepted? We accept major credit and debit cards — Visa, Mastercard, and American Express — processed through a secure third-party payment provider. Your full card details are never stored on our servers. What currency and taxes apply? Prices are billed in Australian Dollars (AUD) . Tax treatment such as GST is shown at checkout; see the pricing page for the current details rather than relying on figures quoted elsewhere. Can I pay annually instead of monthly? Annual billing is available and typically works out cheaper than paying month to month. Contact our team to set up annual billing for your account. Where do I find my invoices? Your billing history and receipts are available from the Billing page in your account. If you need a specific invoice reissued, get in touch . Changing your plan How do I upgrade? Open Billing in the sidebar and choose a higher plan. Upgrades take effect immediately so you get the extra venues, modules, and reporting straight away. See Subscription Plans & Pricing to compare tiers first. How do I downgrade? You can downgrade from the same Billing page. Before you do, make sure your venue and team-member counts fit within the lower plan's limits, then confirm the change. Downgrades take effect from your next billing period rather than mid-cycle. Cancelling How do I cancel my subscription? Open Billing from the sidebar. Select Cancel Subscription . Confirm the cancellation. Your access continues until the end of the period you've already paid for — cancelling doesn't cut you off immediately. Can I get a refund? Refunds are handled on a case-by-case basis. If you think you're entitled to one, contact us and explain the situation and we'll review it with you. What happens to my data after I cancel? Your data is retained for a limited period after cancellation so you can export your records before they're removed, in line with our privacy policy . If you plan to leave, export your audit reports first — see Managing Your Account Settings for related account options. Managing billing safely A couple of practical pointers to avoid surprises: Review your plan before a downgrade. If you have more venues or team members than the lower tier allows, tidy those up first so the change goes through cleanly. Cancel before your next renewal if you don't intend to continue — you'll keep access until the paid period ends, so there's no rush to lose your data. Export what you need from your audit reports before your retention window closes, so your food safety history stays with you. Still have a question? If your question isn't covered here, our team is happy to help. Reach out through the contact page and include your account email so we can look into it quickly.