Food safety training software with digital modules and completion tracking. Assign training to staff and keep training records ready for council audits.
Yes. Under Standard 3.2.2 of the FSANZ Food Standards Code, a food business must ensure that food handlers and their supervisors have skills and knowledge in food safety and food hygiene appropriate to the work they carry out. It is an outcome-based obligation rather than a requirement that every handler hold a single national certificate, so it can be met through induction, supervision, in-house training or formal courses depending on the role. FoodSafety HQ helps you assign role-relevant training and keep a record that the requirement is being met.
A Food Safety Supervisor is a nominated person who has completed recognised training and is able to supervise food handling, recognise and prevent food-safety hazards, and take corrective action. They are generally expected to be reasonably available to the business to advise and oversee staff. The exact training, certification and availability rules vary by state and territory, so confirm the specifics with your regulator or council.
Not every business, and the rules vary. Several states and territories have long required an FSS for certain higher-risk food businesses, each with their own approved-training and re-certification rules. Nationally, Standard 3.2.2A (in force from 8 December 2023) requires certain food-service and retail businesses handling unpackaged, potentially hazardous, ready-to-eat food to have a trained and certified Food Safety Supervisor. Because obligations differ by jurisdiction and sometimes by council, confirm what applies to your venue with your state or territory food regulator or local council.
Standard 3.2.2A, Food Safety Management Tools, came into force on 8 December 2023. It requires certain food-service and retail food businesses that handle unpackaged, potentially hazardous food served ready to eat to implement management tools — which include having a certified Food Safety Supervisor, ensuring food handlers have the required skills and knowledge, and keeping certain records. FoodSafety HQ helps you evidence the training and supervisor elements, though how the standard is adopted and enforced can vary by jurisdiction.
No. FoodSafety HQ manages internal training, onboarding and record-keeping — it does not replace nationally recognised, accredited courses such as the Food Safety Supervisor certificate delivered by a registered training organisation. Use it to assign and track internal food-safety training, store your FSS certificate and expiry, and keep audit-ready evidence alongside the formal qualifications your jurisdiction requires.
You build a reusable onboarding pathway of short, bite-size modules once and assign it automatically to every new hire. New starters complete the modules on their own phone during onboarding, and managers can see who has finished their essential training before they begin handling food. This standardises the message across managers and venues, so every casual receives the same core food-safety training quickly.
Yes. FoodSafety HQ tracks completion for every assigned module in real time, showing who is done, pending or overdue. Where a module includes a quiz, you can capture the result as evidence that the staff member understood the content rather than simply opening it. Multi-venue operators get a centralised view of training status across all sites.
You can re-issue any module and set refresher cycles so skills stay current when procedures change — for example after updating an allergen matrix, changing a supplier or introducing new equipment. The platform surfaces what is coming due, so refreshers happen on schedule instead of quietly lapsing.
Council inspectors generally want assurance that food handlers have appropriate skills and knowledge and, where required, that a qualified Food Safety Supervisor is in place. FoodSafety HQ provides timestamped digital records showing what each staff member completed and when, organised per venue and easy to produce on demand. Because specific record-keeping expectations can differ by state, territory and council, confirm the exact requirements that apply to you.
Yes. If you run multiple sites, FoodSafety HQ gives you a centralised view of training status across every venue from one dashboard. You can see which venues have full completion and which have staff with outstanding modules, roll out a new procedure across the whole group, and keep each venue's records — including its Food Safety Supervisor details — separate and audit-ready.